Daily Archives: 16 Mar 2014


“An exciting opportunity to help launch a new, multi-agency New York State efficiency effort” 1

Delays for customer service requests dropped 80% following a two-day Kaizen event I facilitated with a major state agency.  I was impressed by the support and involvement from very senior leaders in the administration who personally offered their time and commitment to make the project happen, right down to the front-line staff who exhibited a […]